Digitalize your on-site support, streamline your business processes, and promote sustainability initiatives by lowering the environmental impact of your company.
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Improve satisfaction and reduce field service costs by boosting productivity, streamlining dispatch, and making real-time decisions based on real-time data.
With connected workflows and simple technician collaboration, you can speed up service delivery and keep your customers informed.
By increasing productivity, streamlining dispatch, and making decisions in real-time based on real-time data, you can raise customer satisfaction and lower field service costs.
Technicians can receive work orders directly on their mobile devices, view job details, update job status, capture time and material usage, and obtain customer signatures.
Generate reports on key performance indicators (KPIs), such as service response times, technician productivity, and customer satisfaction. Gain insights into field service operations to identify areas for improvement.
View real-time inventory levels, check product availability, and initiate stock transfers or requests directly from the field, ensuring technicians have the necessary parts and materials to complete their tasks.
Access customer records, contact information, service history, and previous interactions to provide personalized service and address customer needs efficiently.
Track the location of field technicians in real-time, enabling better scheduling, routing optimization, and providing visibility into their whereabouts for better resource allocation.
FSM often includes offline functionality, allowing technicians to access and update data even in areas with limited or no network connectivity. The application synchronizes data once a connection is reestablished.
FSM offers GPS tracking capabilities, allowing businesses to track the location of their field technicians in real-time. This provides visibility into technician whereabouts, improves scheduling and routing efficiency, and enables effective resource allocation.
FSM improves communication between the field service technicians and the back office. It provides real-time access to job details, customer information, and inventory status, ensuring that technicians have all the necessary information at their fingertips.
FSM eliminates the need for manual paperwork and data entry. Technicians can update job status, capture time and material usage, and obtain customer signatures digitally within the app. This streamlines administrative tasks, reduces errors.
For SAP Field Service Management Implementation ?
FSM by Meritotech provides a comprehensive set of features and functionalities to manage your field service operations. From work order management and customer information access to inventory tracking and reporting, it covers the key aspects of field service management, ensuring a holistic solution for your business needs.
The user interface of FSM is intuitive and user-friendly, making it easy for field service technicians to navigate and utilize the application effectively. With a minimal learning curve, your team can quickly adapt to using the software and start leveraging its benefits without significant training or downtime.
Choosing FSM by Meritotech means gaining access to their support and expertise. Their team can provide guidance during implementation, offer technical assistance, and address any questions or concerns that may arise. Having a reliable support system ensures a smooth transition and ongoing support for your field service operations.
Meritotech Inc. based in Toronto, Canada has potentially talented, dedicated, and creative professionals who are extremely committed to their client’s success.